FAQ

  • HELP! I NEED ASSISTANCE WITH MY ORDER, WHO DO I CONTACT?

    For any questions and concerns with orders please contact us at :

    Email: Support@bluesundaymarketplace.com

  • REFUND POLICY

    All Sales Are Final

    No Refunds or Exchanges:

    All sales are final. While we don’t offer refunds or exchanges, we’re here to ensure you’re happy with your purchase.

    Exceptions with a Smile:

    Damaged or Defective Items: Oops! If you receive a damaged or defective item, please let us know within 7 days of receiving your order. Send us some details and photos of the product, and we’ll review your case. If applicable, we’ll happily arrange for a replacement.

    Incorrect Orders: Did we send the wrong item? Our bad! Notify us within 7 days of receiving your order, and we’ll send you the correct item at no additional cost.

    Reporting Issues:

    To report a damaged, defective, or incorrect item, please reach out to our friendly customer service team at [support@bluesundaymarketplace.com] with your order number, details, and photos of the issue.

    Our team will review your case and respond within 3-5 business days with further instructions.

    Shipping Returns:

    If we request you to return a damaged, defective, or incorrect item, don’t worry—we’ll cover the shipping costs and provide instructions on how to return the item.

    Anything Else? Contact Us:

    We’re here for you! Contact us at [support@bluesundaymarketplace.com], and we’ll be happy to assist.

    Thank you for your understanding!

  • DELIVERY POLICY

    Packaging and Shipping Schedule

    Weekday Orders:

    Orders placed between Monday and Friday will be packaged on the same day and shipped within 24 hours.

    Weekend Orders:

    Orders placed on Saturday and Sunday will be packaged and shipped starting on the following Monday.

    Shipping Times

    The typical delivery time for your order depends on your location and the delivery service selected at checkout. We offer various shipping options to meet your needs.

    Additional Information

    Shipping Confirmation: Once your order has been shipped, you will receive a confirmation email with tracking information, so you can monitor the progress of your delivery.

    Delays: While we strive to ensure timely delivery, please note that there may be occasional delays due to factors beyond our control, such as holidays or unforeseen circumstances.

    Contact Us

    If you have any questions or concerns about your order or delivery, please feel free to reach out to our customer service team at [support@bluesundaymarketplace.com]. We're here to help and ensure your shopping experience is smooth and enjoyable.